Service Plans

— Gas and Electric Fireplaces —

Regular maintenance is the key to keeping your fireplace running safely, efficiently, and reliably all year long. It not only helps prevent unexpected breakdowns and costly repairs, but also ensures optimal performance and safety for you and your home. By servicing your fireplace regularly you:
🔹 Extend its lifespan
🔹 Prevent small issues from turning into costly repairs
🔹 Maintain peak efficiency and heat output
🔹 Ensure the unit remains clean, safe, and visually appealing

It’s a simple way to protect your investment, keep your home cozy and stylish, and enjoy peace of mind every fireplace season.

 

Gold Service Plan (6 Month Interval)

For fireplaces that are in use year-round, such as those in hotel lobbies, restaurants, and other high-traffic public spaces, routine maintenance every 6 months is highly recommended.

These fireplaces don’t just provide warmth—they enhance the atmosphere, create lasting impressions, and elevate the overall guest experience. Because they work harder and more often than residential units, they’re more prone to wear, buildup, and performance issues over time. Servicing every 6 months keeps them operating at peak efficiency, ensures their appearance remains pristine, and helps prevent any interruptions that could negatively affect your brand image or guest satisfaction. A well-maintained fireplace is more than just functional—it’s a reflection of your commitment to comfort, style, and quality. With regular professional attention, you’ll enjoy maximum reliability, safety, and visual appeal, no matter the season.

✅ 1 Complimentary Comprehensive Bi-Annual Inspection & Cleaning (2 Maintenance visits per year)
✅ 15% OFF All Services*
✅ 10% OFF Repair Labour*
✅ 10% OFF Repair Parts*
✅ Priority Scheduling – Jump to the Front of the Line!
✅ Exclusive Member Offers Throughout the Year

Gold Service Plan (12 Month Interval)

For fireplaces in high-use or high-visibility spaces—such as short-term rentals, hotel suites, or primary living areas—reliability isn’t just a nice-to-have, it’s essential.

Whether you're aiming for perfect guest experiences or simply want peace of mind knowing your fireplace is in top condition, our yearly maintenance plans are designed to keep everything running smooth—before small issues turn into big problems.

✅ 1 Complimentary Comprehensive Annual Inspection & Cleaning (1 Maintenance visit per year)
✅ 15% OFF All Services*
✅ 10% OFF Repair Labour*
✅ 10% OFF Repair Parts*
✅ Priority Scheduling – Jump to the Front of the Line!
✅ Exclusive Member Offers Throughout the Year

Silver Service Plan (24 Month Interval)

For the average homeowner who uses their fireplace seasonally, a professional service every two years helps ensure your unit is always ready when you need it most—without surprises, performance issues, or cosmetic wear. Dust, debris, and wear can build up over time, even with moderate use.

✅ 1 Complimentary Comprehensive semiannual Inspection & Cleaning (1 Maintenance visit every 2 years)
✅ 10% OFF All Services*
✅ 10% OFF Repair Labour*
✅ 10% OFF Repair Parts*
✅ Priority Scheduling – Jump to the Front of the Line!
✅ Exclusive Member Offers Throughout the Year

*Discounts only apply to Fireplaces included on the plan

By enrolling in the Plan, the customer acknowledges that they have read, understood, and agreed to be bound by Artisan Fireplaces Terms and Conditions in their entirety.

Platinum Plan

Have 10 or more fireplaces? You’ll automatically be upgraded to our Platinum Plan—designed specifically for high-volume properties that rely on multiple fireplaces to enhance their space. Regular maintenance is the key to keeping your fireplace running safely, efficiently, and reliably all year long. It not only helps prevent unexpected breakdowns and costly repairs, but also ensures optimal performance and safety for you and your home. For fireplaces in high-use or high-visibility spaces—such as short-term rentals, hotel suites, or primary living areas—reliability isn’t just a nice-to-have, it’s essential. Annual service helps ensure your unit always looks its best, functions flawlessly, and minimizes any chance of downtime.

Whether you're aiming for perfect guest experiences or simply want peace of mind knowing your fireplace is in top condition, our yearly maintenance plans are designed to keep everything running smooth—before small issues turn into big problems. This premium tier includes all the benefits of our Gold Plan, with added perks designed to make large-scale maintenance even more cost-effective and convenient:

🔹 Bigger Discounts on Service when multiple units are scheduled together
🔹 Deeper Savings on Repairs across all units
🔹 Streamlined Scheduling & Invoicing for minimal disruption
🔹 Top-Tier Priority Response for any service

Whether you're managing a hotel, resort, multi-building complex, or commercial property, our Platinum Upgrade ensures your fireplaces are always in top condition—with the best value and service we offer. Let us help you simplify maintenance while keeping your spaces warm, inviting, and worry-free year-round.

✅ 1 Complementary Comprehensive Annual Inspection & Cleaning*
✅ 20% OFF All Services**
✅ 12% OFF Repair Labour*
✅ 12% OFF Repair Parts*
✅ Priority Scheduling – Jump to the Front of the Line!
✅ Exclusive Member Offers Throughout the Year

**When 4 or more are booked in succession, otherwise 15% discount. (Single unit service fee will apply).